Community is the foundation of a successful customer experience, expanding it from a linear, one-to-one conversation to an entire network of touchpoints throughout each customer’s journey. Higher Logic’s new community offerings are built with flexibility and engagement in mind to help companies increase their brand value. Companies can choose where to start and Higher Logic will help them grow.
Here are the new community for customers products:
- Community Essentials is designed to drive engagement on day one using pre-built models, automation, and the features needed to get the community started in under two weeks.
- Community Plus offers the same built-in best practices as Essentials, with additional engagement features like advocacy and sub-communities, giving customer communities room to grow.
- Community Enterprise is backed by the full power of the Engagement Platform with the tools to design a unique, branded community experience, create microsites, support virtual and in-person events, and more with a configurable experience.
“When people can share ideas, best practices, and solve problems together, companies see a huge return: results like reduced friction, added value, and more loyalty. We like to call this return on engagement,” says Higher Logic Chief Product Officer, James Willey. “As a software company ourselves, we have seen how engagement is key for our customers. This gave us a unique opportunity to offer more flexibility in our platform to align to any company’s customer engagement goals. Launching these solutions is a big step toward achieving our mission of bringing our customers closer to their customers.”
With insight and expertise from over 13 years of experience in the community space and 350,000 communities on the platform, Higher Logic has learned, from thousands of customers, what it takes to build engaging communities and is using those best practices to develop solutions tailored to each customer’s use case.
For more information about the different community options, visit HigherLogic.com.
About Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage your users at every stage of their journey. With Higher Logic, you get a robust platform plus over a decade of experience in building sophisticated community engagement programs. We serve nearly 3,000 customers, over 55 million users across 21 countries worldwide, and have supported over 350,000 online communities.
Contact:
Higher Logic
Morghan Cope
PR Communications Specialist
[email protected]
SOURCE Higher Logic
