CompTIA’s Emerging Technology Community, recognizing a gap between the promise and profit of emerging technologies, shifted the focus of the annual list of emerging technologies to uncover the top use cases for AI and IoT rather than a single ranked list of technologies.
The Emerging Technology Community utilized CompTIA data from a recent quantitative study that consisted of an online survey fielded to professionals during February 2021. A total of 400 businesses based in the United States participated in the survey and identified the most common use cases for IoT and AI. The Emerging Technology Community then narrowed that list to five use cases for each technology based on member input and experience.
“We challenged ourselves to be as relevant as possible, inclusive of our community members’ input, and prescriptive with recommendations,” said Greg Plum, Senior Vice President, Strategic Alliances for Markee.io and Chair of the Council. “We made a conscious effort this year to move to a more practical model — allowing our audience to understand not only the types of technologies that were emerging, but how they are being leveraged and monetized right now.”
Top Artificial Intelligence Use Cases
- Predictive Sales/Lead Scoring
- CRM/Service Delivery Optimization
- Chatbots/Digital Assistants
- Cybersecurity Threat Detection
- Marketing Automation
Top Internet of Things Use Cases
- Asset Tracking
- Industrial Monitoring
- Smart Badges
- Fleet Management
- Smart Buildings
“The pandemic has accelerated digital transformation and changed how we work,” said Khali Henderson, Senior Partner at BuzzTheory and Vice-Chair of the Council. “We learned somewhat painfully – that traditional tech infrastructure doesn’t provide the agility, scalability and resilience we now require. Going forward, organizations will invest in technologies and services that power digital work, automation and human-machine collaboration. Emerging technologies like AI and IoT will be a big part of that investment, which IDC pegs at $656 billion globally this year.”
