Contributor: Beth Wasko | Source: Gartner
Leading high-tech general managers (GMs) have to pivot forward when it comes to their growth plans in 2020 due to the global health crisis.
Prior to COVID-19, the top priority of 51% of general managers (GMs) for 2020 was to grow revenue from existing products and services, and 35% agreed their second priority was to grow revenue from new products and services.
But leading high-tech GMs now must pivot. Although GMs were previously concerned with making their numbers, today their top question is, “How do we successfully navigate the crisis?”
In late 2019, Gartner conducted a survey of more than 200 technology GMs regarding their priorities, effectiveness, and future plan, but the unexpected global pandemic has pushed all GMs to think differently.
As the crisis changes customer and market expectations, priorities, values and needs, it’s never been more important for GMs to rethink plans and approaches, while they take on new responsibilities that include gaining deeper customer and market intelligence, incorporating new market and technology developments, and responding to the current changes.
These added responsibilities have made the GM role more complex, making its effectiveness, particularly through a crisis, matter more than ever because it acts as a reflection of the company; the more effective the GM, the more ambitious and diverse the company’s growth plans.
“An effective general manager will build teams and organizational connections to gain the alignment, authority, and funding for success,” says Mark McDonald, VP Analyst, Gartner.
During a “disruptive crisis,” general managers need to recognize broad realities, embrace current challenges, and lead for the future.
