Hyderabad, March 17, 2023: Kore.ai, the world’s leading conversational AI platform and solutions provider, today announced that the company has been named a Leader in the Gartner 2023 Magic Quadrant for Enterprise Conversational AI Platforms. This is the second consecutive year that Kore.ai has been recognized as a Leader for its Ability to Execute and Completeness of Vision.
“We are proud to be positioned as a Leader again in one of the fastest-growing software markets,” said Kore.ai Founder and CEO Raj Koneru. “Conversational AI will play a major role in the future of customer and employee experiences as people continue to engage with brands and enterprises. We believe Kore.ai’s success is due to our ability to anticipate market needs, build a technology stack with comprehensive capabilities that are unmatched in the industry, and execute effectively. We will continue innovating in a technology space that’s evolving rapidly and transforming global businesses in a fundamental way.”
“We believe we are uniquely placed in the conversational AI space due to our strong platform capabilities, comprehensive solution stack, and a clear understanding of market needs. With key innovations and platform upgrades in the offering this year, we plan to be at the forefront of driving significant transformation in the way enterprises operate and pave the way for future growth,” Koneru said.
“The platform is very user-friendly, even non-technical people can develop and configure the solution,” said Santosh Kumar, Commercial Services Lead at Roche Diagnostics, reviewing the Kore.ai XO Platform. “The platform is enterprise-class and capable of integrating with internal and external systems or services using APIs. It allows us to offer cutting-edge technology through both voice and digital channels to automate customer interactions and deliver a better experience.”
“Our XO Platform is the foundation upon which we unveil all our innovations,” said Kore.ai Chief Technology Officer Prasanna Kumar Arikala. “We believe the recognition from Gartner is a testament to our excellence in some of the capabilities that are critical for an enterprise-grade conversational AI platform. From our perspective, Kore.ai stands unmatched when it comes to enterprise administration, natural language understanding, dialog management, back-end integrations, and agent escalations.”
Early this year, the company released version 10.0 of the Kore.ai XO Platform, with upgrades that enable easy and open integration with global enterprise systems. The latest version also integrates with large language models (LLMs) such as OpenAI’s GPT-3, and leverages generative AI technologies to further simplify the design, development, and management of intelligent virtual assistants (IVAs). “Kore.ai is among the first to embrace the use of LLMs for enterprise conversational AI use cases. By leveraging our cutting-edge technology, our customized enterprise LLMs seamlessly assimilate and orchestrate conversations using enterprise data, business rules, and user context. Exciting developments lie ahead as we continue to enhance our LLMs’ capabilities,” added Arikala.
