Majority of CFOs and CEOs Still Rate Inflation as a Top Factor Damaging Their Organization, but Are Less Likely to Favor Raising Prices Than in 2022
While CFOs and CEOs agree on growth as their top priority, their emphasis on this and other priorities differ, according to the Gartner survey of 422 actively employed CEOs, CFOs, and other senior executive business leaders conducted through December 2022 (see Figure 1). For instance, CFOs’ second top priority is corporate action such as M&A and restructuring (41%), which ranks fourth for CEOs (27%).
“Balancing future growth investments and CEO expectations, while still tightly managing cost and cashflow, is the tightrope CFOs must walk in the back half of 2023,” said Alexander Bant, Chief of Research with the Gartner Finance practice. “The top questions CFO should be educating the CEOs and the board of directors on as the business cycle begin to turn more positive include: How should we sequence funding for organic and inorganic growth bets? How best do we secure capital? What does it look like when we model out the impact on margin and ROIC?”
Figure 1: CFOs and CEOs Prioritize Growth, While Other Priorities Differ Slightly
Source: Gartner (July 2023)
When asked which new technology will most significantly impact their industry over the next three years, both CFOs and CEOs named AI as their top pick. For CFOs, this is especially notable because they likely do not have much direct experience with AI yet, given that 80% of finance functions using AI just started in the past two years.
“Five forces are driving CFOs and CEOs to prioritize conversations about AI in the third quarter. First, boards and CEOs expect C-suite leaders to protect the organization while driving broad use case adoption. Second, customers continue to leverage generative AI in their daily life, moving their expectations for user experience. Third, employees are concerned about job loss yet may eventually leave organizations where they can’t fully leverage generative AI. Fourth, regulators expect all organizations and their leaders to comply with responsible generative AI regulations. Lastly, investors expect new sources of growth and much better margins, placing pressure on leaders to deliver results,” said Bant.
CFOs Explore Alternative Inflation Responses, Bringing Them in Line with CEO Thinking
As CFOs and CEOs face concerns about the effects of inflation and a potential recession, they’re pursuing options beyond the typical approach of raising prices, with CFOs joining CEOs in demonstrating a new open-mindedness towards other tactics (see Figure 2).
Figure 2: CFOs Moving Towards Cost Optimization Over Price Rises
Source: Gartner (July 2023)
“Rising rates are forcing more customer price sensitivity, and CFOs are less able to pass pricing on to their customers,” said Bant. “We see CFOs asking teams the tough questions about how they will use resources and headcount even more efficiently in the remainder of 2023 and into 2024. With budgeting right around the corner, CFOs will attempt to force higher levels of productivity by clawing back resources while asking their teams to achieve more.”
