• SYKES India opens third site in Cosmos Tower II, Gachibowli
Hyderabad, June 28, 2018 : SYKES Enterprises, Incorporated, a leading provider of multi channel demand generation and global customer engagement services, has expanded its footprint with the launch of SYKES India’s latest customer experience centre at Mantri Cosmos Gachibowli, Hyderabad. This new site adds to two existing sites in India ; one at Mindspace, Hyderabad and the other in Bengaluru.
With 55,000 employees, SYKES operates nearly 80 global delivery centers in 21 countries. Headquartered in Tampa, Florida, US, SYKES’ revenues reached $1.58 billion in 2017. They partner major brands in a broad range of industries including communication, financial services, healthcare, insurance services, retail, technology and travel.
In India, SYKES multi-channel customer support, collections and sales expertise continues to serve both international and domestic end users for global brands. Launching an additional site enables SYKES India to address the increasing demand for quality customer service from both our existing brand partners and emerging, new-economy companies seeking the competencies we offer.
SYKES India’s country leader Dishant Bhojwani stated, “This is an incredibly talented market rich with smart, aspiring people eager to join SYKES so that they can be part of our well-established and distinguished team. We differentiate with a focus on our employees and a strategic-partnership approach to each client-based project. Our teams are happy to work for SYKES and it translates to the experiences we deliver through digital and voice channels, supporting customers across the world by solving their problems and creating loyalty for the brands that we are proud to be associated with.”
“We are delighted to reinforce SYKES’ investment and commitment to Indiawith this new state-of-the-art centre. This is a pivotal time in global customer support delivery with the advent of new technology that automates portions of the service experience, and therefore we need highly-trained, talented people to provide more complex problem solving. We revel when clients visit India and recognize the high-performing talent pool and capabilities we offer. Our Mantri site will play a critical role in supporting our accelerating business and is only the beginning of our growth here.”
“For SYKES India, consistently maintaining the highest delivery standards is also a key differentiator while on boarding multiple clients and increasing our employee base. That is where SYKES’ 40 years of experience in the business, and our ability to leverage a passionate and committed team within India and the Asia Pacific region, offers a solid and seamless growth framework. SYKES India has been witness to significant interest amongst our existing and new clients and this has led to fast-tracked growth with this new site. SYKES India also offers premier career opportunities and our focus on employee training programs ensures continuous professional growth. About 60 percent of SYKES India leaders are home-grown talents promoted from within,” Bhojwani added.
Photo Caption : Shane Baetz Sr Director Support Services APAC SYKES, Janine Baker Site Director SYKES India and Dishant Bhojwani Country Head SYKES India at the launch of new state of the art site of SYKES in Hyderabad.
