Since early-March 2024, the FBI Internet Crime Complaint Center (IC3) has received over 2,000 complaints reporting smishing texts representing road toll collection service from at least three states. IC3 complaint information indicates the scam may be moving from state-to-state.
The texts claim the recipient owes money for unpaid tolls and contain almost identical language. The “outstanding toll amount” is similar among the complaints reported to the IC3. However, the link provided within the text is created to impersonate the state’s toll service name, and phone numbers appear to change between states.
If you receive one of these texts, the following is suggested:
- File a complaint with the IC3, www.ic3.gov, be sure to include:
- The phone number from where the text originated.
- The website listed within the text
- Check your account using the toll service’s legitimate website.
- Contact the toll service’s customer service phone number.
- Delete any smishing texts received.
- If you clicked any link or provided your information, take efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.
