• Analysts Discuss Business Cases of RPA at Gartner Symposium/ITxpo 2018, November 13-16 in Goa, India
“End-user organizations adopt RPA technology as a quick and easy fix to automate manual tasks,” said Cathy Tornbohm, vice president at Gartner. “Some employees will continue to execute mundane tasks that require them to cut, paste and change data manually. But when RPA tools perform those activities, the error-margin shrinks and data quality increases.”
The biggest adopters of RPA today include banks, insurance companies, utilities and telecommunications companies. “Typically, these organizations struggle to knit together the different elements of their accounting and HR systems, and are turning to RPA solutions to automate an existing manual task or process, or automate the functionality of legacy systems,” said Ms. Tornbohm.
Gartner analysts are discussing how to exploit RPA for better business outcomes this week during Gartner Symposium/ITxpo, which is taking place here until Friday.
RPA tools mimic the “manual” path a human worker would take to complete a task, using a combination of user interface interaction describer technologies. The market provides a broad range of solutions with tools either operating on individual desktops or enterprise servers.
Gartner estimates that 60 percent of organizations with a revenue of more than $1 billion will have deployed RPA tools by the end of the year. By the end of 2022, 85 percent of large and very large organizations will have deployed some form of RPA. “The growth in adoption will be driven by average RPA prices decreasing by approximately 10 percent to 15 percent by 2019, but also because organizations expect to achieve better business outcomes with the technology, such as reduced costs, increased accuracy and improved compliance,” added Ms. Tornbohm.
However, RPA is not a one-size-fits-all technology and there are cases where alternative automation solutions achieve better results. RPA solutions perform best when an organization needs structured data to automate existing tasks or processes, add automated functionality to legacy systems and link to external systems that can’t be connected through other IT options.
RPA Is on Its Way to Mainstream
RPA tools currently reside at the Peak of Inflated Expectations in the Gartner Hype Cycle for Artificial Intelligence, 2018, as organizations look for ways to cut costs, link legacy applications and achieve a high ROI. However, the potential to achieve a strong ROI fully depends on whether RPA fits the individual organization’s needs. “In the near-term future, we expect to see an expanding set of RPA vendors as well as a growing interest from software vendors, which include software testing vendors and business process management vendors that are looking to gain revenue from this set of functionality, said Ms. Tornbohm.”
In addition, another market movement is emerging — the integration of artificial intelligence (AI) functionalities into the product suite. This is happening because RPA providers add or integrate machine learning and AI technology to deliver more types of automation.
Evaluate First Before Any RPA Deployment Project
In order to make an RPA project a success, leaders must first evaluate the possible use cases for RPA in their organization and also focus on revenue-generating activities. “Do not just focus on RPA to reduce labor costs,” Ms. Tornbohm said. “Set clear expectations of what the tools can do and how your organization can use them to support digital transformation as part of an automation strategy.”
The next step is to identify quick wins for RPA. These can be tasks that require people to solely move data between systems or involve structured, digitalized data processed by predefined rules. While those are the use cases where RPA delivers a high ROI, it is important to consider alternative existing tools and services, which already provide a significant proportion of the required functionalities at a suitable price point. Those alternatives can be used in parallel with RPA, or as a hybrid solution. When choosing a vendor, also ask for future AI-based options.
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world’s most important gathering of CIOs and senior IT leaders, uniting a global community of CIOs with the tools and strategies to help them lead the next generation of IT and achieve business outcomes. More than 25,000 CIOs, senior business and IT leaders worldwide will gather for the insights they need to ensure that their IT initiatives are key contributors to, and drivers of, their enterprise’s success.
Gartner clients can learn more in the report “Robotic Process Automation: 8 Guidelines for Effective Results,” and “Forecast Snapshot: Robotic Process Automation, Worldwide, 2018 Update.”
