DARPG convenes the meeting of RTS Commissioners to exchange best practices on improving service delivery

Ministry of Personnel, Public Grievances & Pensions

Posted On: 16 JAN 2025 11:10AM by PIB Delhi

The Department of Administrative Reforms and Public Grievances (DARPG) convened a meeting with Right to Services (RTS) Chief Commissioners and Commissioners from States/ Union Territories (UTs) for exchange of best practices and improve service delivery by promotion of e-services to bring citizens and government closer using technology. The best practices shared during the meeting included the auto-appeal system of RTS Commission Haryana, Raj Sampark 181 call centre of Rajasthan and the Bihar Prasahsanik Sudhar Mission Society of Bihar. The meeting was chaired by Secretary DARPG and attended by RTS Chief Commissioners/ Commissioners of Maharashtra, Haryana, Punjab, Chandigarh, Uttarakhand, Assam, Meghalaya, and Additional Chief Secretary Government of Bihar and Senior General Manager, Department of Information Technology, Government of Rajasthan. The DARPG had curated a plenary session of RTS Chief Commissioners/ Commissioners at the 27^th National e-Governance Conference Mumbai and improving e-services are part of the Mumbai declaration’s roadmap for e-Governance. The number of e-Services across India has increased to 18500 e-Services in 2024 which is 74 percent of the total services being delivered as e-Services.

Meeting with Right to Service Commissioners chaired by Shri. V. Srinivas, Secretary, DARPG

 Shri. V. Srinivas, Secretary, DARPG, delivering his opening remarks

Dr. B. Rajender, IAS, Additional Chief Secretary to the Government of Bihar making a presentation on Bihar Prashasnik Sudhar Mission Society and Bihar RTPS Portal

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NKR/PSM

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