Data Shows a 22 Point Annual Increase for Formalized DEI Management Targets
“Supply chain organizations may have been expected to take a step back in pursuing DEI objectives in light of increased scrutiny and economic pressures,” said Dana Stiffler, Distinguished VP Analyst in Gartner’s Supply Chain Practice. “Our data instead showed strong gains, with a steep increase in representation of underrepresented races and ethnicities at every level of the supply chain. The key driver of these gains is an increase in accountability via formalized management goals.”
Gartner’s 2023 Supply Chain Diversity, Equity and Inclusion Survey polled 314 supply chain professionals from North America and Europe with active involvement in their organization’s DEI initiatives. The survey was conducted from September through October 2023, consisting of qualifying organizations with at least $250 million in annual revenues.
Figure 1: Growth in General and Formal Accountability for DEI, 2021-2023
Source: Gartner (January 2024)
The data showed strong alignment between DEI and broader business objectives. Among those who have either formal or general DEI objectives, respondents provided the following reasons for having such goals:
- Attract new talent (68%)
- Engage and retain new employees (64%)
- Improve business performance (58%)
- Attract customers (48%)
- Reflect and support local communities (44%)
- Attract investors (40%)
“The recruitment focus of DEI initiatives is crucial, with a higher percentage of supply chain employees actively seeking a new job at the highest rate since 2021,” said Stiffler. “The focus on engagement and retention is also well-placed with supply chain employees less likely than other professions to be highly engaged or have a high intent to stay. Their discretionary effort in mid-2023 was at its lowest point in the past two years.”
“Say-Do Gap” Closing; Attrition Remains High
Beyond formal objectives, a second reason pushing representation higher in 2023 was a greater emphasis on actual DEI initiatives within supply chain organizations. In 2022, while 75% of supply chain organizations reported that they focused on some dimension of diversity, only 40% reported working on specific DEI projects or initiatives. Gartner refers to this gap between intention and tangible action as the “say-do gap.”
“While nearly the same proportion of organizations focused on one or more aspects of DEI in 2023, we saw a much higher percentage of supply chain respondents working on specific DEI projects and initiatives with measurable outcomes, jumping from 40% to 73%,” said Stiffler. “In 2023, the ‘say-do gap’ was reduced to nearly half of what it was in 2021; the connection between tangible action and improved DEI outcomes seems increasingly clear.”
The top four DEI initiatives invested in were learning and development (L&D), benefits, employee engagement and recruitment. In terms of effectiveness, employee engagement and L&D led the list, which is a departure from previous surveys, where inclusive leadership and recruitment were most effective.
While top-line findings in the survey showed progress on diversity efforts, 43% of respondents reported that the attrition rates of underrepresented talent were somewhat or significantly higher compared to their majority workforce. The data suggests talent pipelines need to be assessed and strengthened further to maintain recent gains. Chief supply chain officers (CSCOs) seeking to reduce attrition must evaluate a number of potential root causes, including the desire among these employees to seek career changes, the most highly cited reason underrepresented talent left their roles in 2023.
