DUBLIN, June 9, 2023 /PRNewswire/ — The “Live Chat Software: Global Strategic Business Report” report has been added to ResearchAndMarkets.com’s offering.
The global market for Live Chat Software estimated at US$797.1 Million in the year 2022, is projected to reach a revised size of US$1.4 Billion by 2030, growing at a CAGR of 7.4% over the analysis period 2022-2030.
Customer Service, one of the segments analyzed in the report, is projected to record a 7.5% CAGR and reach US$808.9 Million by the end of the analysis period.
Taking into account the ongoing post pandemic recovery, growth in the Informational segment is readjusted to a revised 6.5% CAGR for the next 8-year period.
The U.S. Market is Estimated at $233.2 Million, While China is Forecast to Grow at 6.9% CAGR
The Live Chat Software market in the U.S. is estimated at US$233.2 Million in the year 2022. China, the world’s second largest economy, is forecast to reach a projected market size of US$246 Million by the year 2030 trailing a CAGR of 6.9% over the analysis period 2022 to 2030.
Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 6.7% and 6.2% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 5.7% CAGR.
Select Competitors (Total 46 Featured) –
- Comm100 Network Corporation
- Freshdesk
- Intercom, Inc.
- JivoSite Inc.
- Kayako Limited
- LiveChat, Inc.
- LivePerson, Inc.
- LiveZilla GmbH
- LogMeIn, Inc.
- Olark
- Provide Support LLC
- SnapEngage, LLC
- Userlike UG
- Velaro, Inc.
- Woopra, Inc.
- Zendesk, Inc.
Key Topics Covered:
I. METHODOLOGY
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
- Influencer Market Insights
- World Market Trajectories
- Impact of COVID-19 Pandemic and Looming Global Recession
- What is Live Chat?
- An Introduction to Live Chat Software
- Global Market Prospects & Outlook
- Retail Emerges as the Leading End-Use Vertical
- Asia-Pacific to Present Considerable Growth Opportunities
- Key Live Chat Statistics
- Competition
- Popular Live Chat Software: A Review
- Live Chat Software – Global Key Competitors Percentage Market Share in 2022 (E)
- Competitive Market Presence – Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
- Significant Benefits of Live Chat Software Compared to Conventional Forms of Customer Support Spurs Growth
- Growing Need for Improved Customer Relationship Management Across Industry Verticals Fuels Adoption of Live Chat Software
- Retail Industry Relies of Live Chat Software for Improved Customer Interactions
- Global Retail Sales in US$ Trillion for the Years 2019, 2021, 2023 and 2025
- Surge in E-Commerce Retail Presents Growth Opportunities for Live Chat Software
- E-Commerce Sales as % of Global Retail Sales for the Years 2015-2025
- Retail E-Commerce Sales Growth by Region (%) for 2019
- Top Countries by Retail Ecommerce Sales (in $ Billion) for 2019
- BFSI Emerges as a Major End-Use for Live Chat Software
- Travel & Hospitality: Providing Customer Support Essential to Survive the COVID-19 Pandemic
- Live Chat Software Gains Importance in IT and Telecom Industry
- Chatbots: An Advanced Expression of Human-Machine Interactions
- Chatbot Engagement among Consumers by Industry in the US: 2019
- Healthcare Looks to Live Chat Solutions to Provide Effective Care
- Innovative Uses & Advancements to Boost Live Chat Software Market
- Lack of Standardization Emerges as a Key Challenge
4. GLOBAL MARKET PERSPECTIVE
III. MARKET ANALYSIS
IV. COMPETITION
For more information about this report visit https://www.researchandmarkets.com/r/ck8wzp
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SOURCE Research and Markets
