Global Live Chat Software Strategic Business Report 2023: Significant Benefits of Live Chat Software Compared to Conventional Forms of Customer Support Spurs Growth

DUBLIN, June 9, 2023 /PRNewswire/ — The “Live Chat Software: Global Strategic Business Report” report has been added to ResearchAndMarkets.com’s offering.

The global market for Live Chat Software estimated at US$797.1 Million in the year 2022, is projected to reach a revised size of US$1.4 Billion by 2030, growing at a CAGR of 7.4% over the analysis period 2022-2030.

Customer Service, one of the segments analyzed in the report, is projected to record a 7.5% CAGR and reach US$808.9 Million by the end of the analysis period.

Taking into account the ongoing post pandemic recovery, growth in the Informational segment is readjusted to a revised 6.5% CAGR for the next 8-year period.

The U.S. Market is Estimated at $233.2 Million, While China is Forecast to Grow at 6.9% CAGR

The Live Chat Software market in the U.S. is estimated at US$233.2 Million in the year 2022. China, the world’s second largest economy, is forecast to reach a projected market size of US$246 Million by the year 2030 trailing a CAGR of 6.9% over the analysis period 2022 to 2030.

Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 6.7% and 6.2% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 5.7% CAGR.

Select Competitors (Total 46 Featured) –

  • Comm100 Network Corporation
  • Freshdesk
  • Intercom, Inc.
  • JivoSite Inc.
  • Kayako Limited
  • LiveChat, Inc.
  • LivePerson, Inc.
  • LiveZilla GmbH
  • LogMeIn, Inc.
  • Olark
  • Provide Support LLC
  • SnapEngage, LLC
  • Userlike UG
  • Velaro, Inc.
  • Woopra, Inc.
  • Zendesk, Inc.

Key Topics Covered:

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Influencer Market Insights
  • World Market Trajectories
  • Impact of COVID-19 Pandemic and Looming Global Recession
  • What is Live Chat?
  • An Introduction to Live Chat Software
  • Global Market Prospects & Outlook
  • Retail Emerges as the Leading End-Use Vertical
  • Asia-Pacific to Present Considerable Growth Opportunities
  • Key Live Chat Statistics
  • Competition
  • Popular Live Chat Software: A Review
  • Live Chat Software – Global Key Competitors Percentage Market Share in 2022 (E)
  • Competitive Market Presence – Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

  • Significant Benefits of Live Chat Software Compared to Conventional Forms of Customer Support Spurs Growth
  • Growing Need for Improved Customer Relationship Management Across Industry Verticals Fuels Adoption of Live Chat Software
  • Retail Industry Relies of Live Chat Software for Improved Customer Interactions
  • Global Retail Sales in US$ Trillion for the Years 2019, 2021, 2023 and 2025
  • Surge in E-Commerce Retail Presents Growth Opportunities for Live Chat Software
  • E-Commerce Sales as % of Global Retail Sales for the Years 2015-2025
  • Retail E-Commerce Sales Growth by Region (%) for 2019
  • Top Countries by Retail Ecommerce Sales (in $ Billion) for 2019
  • BFSI Emerges as a Major End-Use for Live Chat Software
  • Travel & Hospitality: Providing Customer Support Essential to Survive the COVID-19 Pandemic
  • Live Chat Software Gains Importance in IT and Telecom Industry
  • Chatbots: An Advanced Expression of Human-Machine Interactions
  • Chatbot Engagement among Consumers by Industry in the US: 2019
  • Healthcare Looks to Live Chat Solutions to Provide Effective Care
  • Innovative Uses & Advancements to Boost Live Chat Software Market
  • Lack of Standardization Emerges as a Key Challenge

4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS

IV. COMPETITION

For more information about this report visit https://www.researchandmarkets.com/r/ck8wzp

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SOURCE Research and Markets

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