AR in remote assistance is bending the reality, both virtually and in the real world, of how industries deploy technical support by leveraging AR technology and tools.
Superimposing digital elements, in reality, has been one of the forerunners in carrying the revolutionizing technology wave. “Engagements with AR will become everyday events,” says the mastermind of Apple, Tim Cook. While the applications of AR are widespread and have branched out in various sectors, one of the predominant applications is AR in remote assistance. Adapting AR in the domain of remote assistance has substantially improved the productivity, performance and product quality of umpteen industries, giving their customers enhanced assistance. Termed ‘See-What-I-See’ or SWIS, a technical team functioning miles away can demonstrate the solutions for technical issues rather than just a back-and-forth explanation.
Prominent Benefits of AR in Remote Assistance for Industries
This augmented reality has imprinted its mark on the modern era of technology by boosting industries worldwide, from increasing productivity to driving operational efficiency. It has mitigated numerous shortcomings developing from human errors. Some remote assistance tasks that AR fulfills, but are not limited to, are:
Repair
Industries such as manufacturing often face machine breakdowns, which require technical assistance, or sometimes, a whole team to fix them, depending upon the degree of repair. It may happen that the industry expert is unavailable at that duration, causing serious downtime and the company’s reputation. This issue can be solved effortlessly through AR, where the specialist can demonstrate repairing from remote locations to the team. With AR, the team can also utilize digital manuals to repair machines.
Maintenance
Preventive maintenance, operative maintenance and corrective maintenance can be effortlessly executed through AR. Complex problems can have a faster diagnosis and solution deployment by field experts, reducing downtime and saving money and company costs. Through AR, the maintenance team can visualize detailed procedures for intricate machines they are unfamiliar with, conduct service inspections through instructions and execute operator assembly through remote demonstration.
Customer service
Companies are reaping AR and utilizing its applications to enhance customer experience and customer services. Tools such as Microsoft Dynamics 365 Remote Assist are changing the reality of how users can benefit from remote assistance without the availability of customer services beside them. Saving travel time and cost, now customer service providers can utilize AR tools to inspect the problem in high-speed resolutions and provide the necessary instructions to them. Customers can share their real-time views with experts and rectify the issues seamlessly. This technology has helped Microsoft to garner over a 138% of ROI.
Learnability
Upskilling your employees with the latest advancement in technologies can put them miles ahead of the current times. AR enables an immersive training platform where employees get out of their restricted domains and learn to tackle a wide array of challenges, be it with machines or medical assistance. Companies can facilitate these services to upskill their employees and reduce any onboarding costs or time in the future.
AR in remote assistance is expected to become an integrated part of the economy and a major part of how industries function. With an estimated AR market value of $50B by 2024, AR is all set to erect a permanent space in the era of Industry 4.0 and beyond.
