New Delhi: The Union government on Thursday came up with new stringent guidelines for social media platforms along with code of ethics for over-the-top (OTT) platforms and digital media.
Addressing the media, the Union Minister for Electronics and IT, Ravi Shankar Prasad said that social media platforms will be classified under two categories – social media intermediaries and significant social media intermediaries – with the latter being subject to greater obligations.
The government will soon notify a list of significant social media intermediaries soon, the minister said, adding that platforms with a “significant” number of users will be classified as significant social media intermediaries. A benchmark number would be set for the classification, he said.
The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 mandate that the intermediaries, including social media intermediaries must establish a grievance redressal mechanism for receiving resolving complaints from the users or victims.
Intermediaries will have to appoint a Grievance Officer to deal with such complaints and share the name and contact details of such officers. Grievance Officer shall acknowledge the complaint within twenty-four hours and resolve it within fifteen days from its receipt, said an official statement.
As per the new norms “an intermediary upon receiving actual knowledge in the form of an order by a court or being notified by the appropriate government should not host or publish any information which is prohibited under any law in relation to the interest of the sovereignty and integrity of India, public order, friendly relations with foreign countries etc.”
The norm would be applicable to offences under which an offender would be punishable with imprisonment for a term of not less than five years.
Intermediary shall not be required to disclose the contents of any message or any other information to the first originator, said the statement.
The platforms would also have to publish a monthly compliance report mentioning the details of complaints received and action taken on the complaints as well as details of contents removed proactively by the significant social media intermediary.
Users must be provided an adequate and reasonable opportunity to dispute the action taken by the intermediary, as per the new norms.
