In an era where digital transformation is the linchpin of success across industries, Infosys, a global leader in next-generation digital services and consulting, has announced a landmark partnership with Pacific International Lines (PIL), the leading Singapore-based shipping company. This collaboration is set to revitalize the logistics and shipping sectors, propelling PIL’s digital transformation journey to new heights.
Infosys’s role in this strategic alliance involves overhauling PIL’s customer portal, thereby ushering in a new era of digital connectivity for the shipping magnate. With a significant presence in regions such as Oceania, Asia, Africa, the Middle East, and Latin America, PIL’s ambition to enhance connectivity across its markets finds a robust ally in Infosys. The technology overhaul aims at not just revamping the web and mobile applications for an improved customer experience but also at ensuring scalability and responsiveness to the evolving demands of the logistics industry.
Lionel Patrice Chatelet, Chief Commercial Officer at Pacific International Lines, expressed his enthusiasm about the partnership, stating, “We are looking for a partner who can not only bring technology but also play an advisory role in the journey of transformation. Infosys brings together a strong combination of right capabilities as well as highly collaborative ways of working. We are delighted to collaborate with Infosys.” This sentiment underscores the strategic fit between the two companies, where Infosys’s technical prowess and advisory capabilities meet PIL’s ambitious vision for digital transformation.
Echoing the sentiment, Karmesh Vaswani, EVP & Global Head Retail, Consumer Goods & Logistics at Infosys, highlighted the depth of Infosys’s commitment to this venture. “With our strong domain expertise in multimodal logistics, we are committed to delivering innovative solutions that not only address our client’s current needs but also set the stage for embracing the latest industry trends,” he said. Vaswani’s statement reflects Infosys’s broader strategy of leveraging its AI-powered Infosys Topaz suite to bring about transformative digital solutions that are simple, intuitive, and experiential.
Pacific International Lines, with its rich history since its inception in 1967, has grown to become the 12th largest container shipping line in the world and the largest home-grown carrier in Southeast Asia. The company’s diverse operations, spanning container and multi-purpose vessels, along with businesses in container manufacturing, depot, and logistics services, position it uniquely to benefit from the digital overhaul spearheaded by Infosys.
This strategic collaboration, set against the backdrop of PIL’s ‘Driving Connectivity’ mission and commitment to achieving Net Zero by 2050, represents a leap towards creating a more connected, sustainable, and digitally empowered future for the shipping and logistics industry. As both Infosys and PIL navigate the challenges and opportunities of digital transformation, their partnership emerges as a beacon of innovation and collaborative success in the global marketplace.
