La Maison Royale, Nairobi, is a 4-star superior boutique business hotel with a “French taste”, State-of-the-art facility, and close to the entertainment in the Westland neighborhood, La Maison Royale is a unique experience.
La Maison Royale prides itself with friendly staff and the practical touches that make being away from home easier, whether a person books their rooms by the day, week, or longer. Traveling for business, looking for temporary or corporate housing, needing short-term housing during relocation, or planning a weekend getaway? La Maison Royale has a solution that will fit everyone’s budget.
La Maison Royale Chooses Matrix Telecom Solutions for Multi-Site Connectivity. Read here detailed case study:
Industry: Hospitality
Customer Name: La Maison Royale
Locations: Two locations (West Land and South C Mombasa Road)
Devices: Matrix User Terminals
Matrix SARVAM UCS – Unified Communication Server for Modern Enterprises
Challenges – La Maison Royale has a prominent presence across several locations in Nairobi. Considering this, they required seamless connectivity within sites. A system for call accounting, budgeting, and routing with hospitality features was their primary requirement. Furthermore, a comprehensive and scalable solution that does not need a transformation in the coming years was their main challenge. The hotel infrastructure required centralized communication management of all business communication. Besides, they were looking for multi-site connectivity with call accounting and call budgeting.
Solution – Matrix addressed these challenges by proposing SARVAM UCS, which is a Unified Communication Server for Modern Enterprises that manages all business communications from one place. SARVAM UCS is an enterprise-grade Unified Communications solution that offers La Maison Royale the much needed- Collaboration, Communication, Messaging, and Mobility between multi-locational sites. Unifying all the communication networks and devices provides users with the flexibility of accessing the calls, messaging, and voicemails from any of the devices irrespective of their location.
Results
Unified Communication for workforce collaboration and better customer responsiveness
Call Management and the ability to connect from anywhere, anytime, and with anyone
Simple administration and management due to the web-based configuration
Enhanced customer responsiveness to customer/clients
Scalability to expand their business footprints in the future
Leverages existing infrastructure and connect on a common communication platform
IP-solution at core and application up-gradation paths that renews and extends investment
Products and Solutions Offered:
SARVAM UCS SME- ETERNITY GENX
SARVAM UCS SME is a server software which runs on ETERNITY GENX– The next-generation hardware platform. The next-generation platform supports up to 99 VOIP (SIP) trunks, 40 GSM ports, 8 T1/E1 ISDN PRI ports, and 64 analog trunks with up to 999 UC users, 96 digital users, and 240 analog users. Both AC and DC power supply options are available.
SPARSH SERIES OF IP EXTENSIONS
SPARSH Series of IP Extensions are elegantly designed to offer reliable performance, quality of business communication, and efficient call management. It provides High-Quality Speakerphone, Programmable Feature and DSS Keys, Corporate Directory, Message Wait Lamp, Voice Mail, and Intuitive User Interface.
HOTEL MANAGEMENT SOFTWARE
Matrix offered complete hotel management software with built-in hospitality features like Web-based Front Desk Management, Check-in/Check-out, Guestin/Guest-out, Room Shift, Wake-up Calls, and Reminders, Mini-bar, built-in Call Cost Calculation, Emergency Call Detection, and more.
Mobile Softphone Application for Staff Mobility- VARTA Application
Matrix VARTA Application essentially shifts all of your desk phone functionalities to your smartphone or desktop computer which makes your desks wire-free and clutter-free. Place or receive calls through the extended communication endpoints and give a chance to effective communication without the mess. Furthermore, Softphone offers additional features using your smartphone or desktop computer hardware that adds to staff productivity and easy call management.
