Microsoft 365’s Outlook still crashes or freezes for some users when they launch the app.
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And as such, Microsoft has laid out some effective workarounds to fix the issue as they work to finally iron it out completely.
Microsoft 365 Outlook Crash
As per the latest report by Bleeping Computer, some users of Outlook for Microsoft 365 are still reporting that it still frustratingly crashes or freezes right after they open it.
It is worth noting that Microsoft has already pulled out the latest Microsoft 365 update, version 2206, shortly after several users complained that Office apps, such as Outlook, Word, Powerpoint, and Excel, were crashing.
The bug seemingly gets triggered when Office users try to open a contact card or, in some cases, when they hover over the name or photo of another user.
Bleeping Computer notes in a separate report that the crashing bug on Office apps started with the release of the Monthly Enterprise Channel version 2206, which came along with the August Patch Tuesday update.
Microsoft is already aware of the crashing issue and has pulled the problematic update.
The Redmond-based tech says it has “reverted to the last known unaffected version to expedite remediation, subsequently confirming resolution with some formerly affected users.”
Microsoft 365 Outlook Still Crashes
However, even as Microsoft has already pulled the version 2206 update, Outlook seems to continue with its crashing and freezing issues.
Some Outlook for Microsoft 365 users claim that their app immediately freezes or crashes right after they launch the app.
The Redmond software firm confirms it is already investigating the current issue, which its customers have reported.
And for the meantime, the renowned tech giant published a new support page, which guides Outlook users on how to avoid experiencing the persistent crashing mess.
Microsoft says that this occurs when users open the Outlook app for desktop. The support page narrates that “it gets past loading profile and processing, briefly opens and then stops responding.”
On top of that, it further explains that the bug “occurs when the EmailAddress string data value under the Office identity is blank.”
Read Also: Microsoft Launches Outlook Lite for Android: Here’s What You Have to Know
Microsoft 365 Outlook Issue Workaround
All that said, Microsoft gave away a few workarounds to fix the persistent crashing issues on Outlook for Microsoft 365.
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One of which requires users to sign out of Office and sign back again to “repopulate the identity registry settings.”
If that does not work, the support page suggests users turn off Support Diagnostics to avoid the “not responding” issue.
All they need to do is enter this registry key: [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\General]
“DisableSupportDiagnostics”=dword:00000001
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