San Francisco — Nov. 7, 2022 — Salesforce, the global leader in CRM, today announced that companies across industries and regions are seeing, on average, an estimated 25%* savings on IT costs and a 26%* increase in employee productivity using Salesforce, according to a survey of more than 3,500 customers.
Digital transformation is critical to navigating the growing economic turbulence we are experiencing today. While 74% of CEOs expect economic conditions to worsen in the short term, there are shades of optimism, with 83% of CEOs expressing confidence in the resilience of their companies to withstand economic jolts.
But maintaining a durable, resilient business that can drive success now is no small feat.
Companies must consolidate and reduce complexity and automate workflows across their technology stack. With Salesforce Customer 360, the world’s #1 CRM, the entire organization can work on one trusted platform in real-time — giving every employee a single shared view of the customer to drive higher levels of productivity and customer loyalty at a lower overall cost to serve.
With automation, intelligence, and real-time data built directly into best-in-class applications for sales, service, marketing, commerce, analytics, and IT teams, now every company can exceed customer expectations. And, making the Salesforce Customer 360 more accessible than ever, Salesforce today released the Sales Productivity Bundle and Service Efficiency Bundle to help customers automate to lower costs, drive efficient growth, and consolidate their front office on a single trusted platform.
“CEOs and executive teams around the world are laser focused on delivering success now by connecting with their customers in new, simpler and more cost effective ways,” said David Schmaier, Salesforce President and Chief Product Officer. “We are in a challenging economic climate but these times of change also provide opportunities for companies to play to win and transform their industry. The investments they make now will determine their success today and for the next decade.”
