New Delhi, 28th October 2024: In line with its commitment to offer unparalleled service experience, OPPO India today announced the launch of its new cross-country warranty service, now available for select devices purchased within India and the Gulf Cooperation Council (GCC) countries. This initiative allows OPPO customers to access comprehensive warranty, repair, and upgrade services at authorised OPPO service centres across the regions.
The cross-country warranty service covers a range of OPPO models, including the A3x, A3, A3 Pro 5G, Reno12 series, and F27Pro+ 5G etc. and is available to customers in Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, and India.
Starting from 31 October, customers can bring their OPPO devices, along with their purchase receipt and warranty card, to any local authorised service centre in India and the GCC to benefit from free warranty services and system upgrades. For devices whose warranty period has expired or are not covered, OPPO offers repair services at a charge, allowing customers to replace damaged spare parts, including the mainboard, screen, and battery at competitive prices determined by local service centres.
To ensure a smooth experience, customers are advised to back up their data prior to any upgrade, as system updates may lead to data loss. The warranty period commences upon the customer’s activation of the E-Warranty card, and all service-related charges will depend on the local policies of the service centre.
As OPPO India continues to innovate and enhance customer experiences, this initiative marks a significant step in providing reliable support and after-sales service for its customer across India and the GCC. By ensuring easy access to essential services, OPPO aims to deliver greater convenience, reaffirming its commitment to customer satisfaction, quality care and reliability that it is known for.
OPPO India recently earned No 1 position in customer satisfaction for after-sales with 62% of its customers rating their in-store after-sales service as ‘very satisfactory’. The study comprised key areas of repair quality, costs, speed of resolution, transparency, staff expertise and multilingual communication. In August 2024, Counterpoint Research carried out a survey comprising 2,000+ customers among India’s top five smartphone brands to measure their after-sale service experiences. The recognition is reflective of OPPO India’s customer-first approach to elevate the service experience through its new generation centres.
