• Launches KOOKOO Interactive Assistant, an omni-channel widget, to run voice calls and chat sessions in parallel
NEW YORK and HYDERABAD, India, December 10, 2018 : Ozonetel, a leading provider of on-demand cloud communication/telephony solutions, today announced the launch of Cloud Telephony solutions for Shopify stores. Shopify, a proprietary e-commerce platform, enables a business to set up an online store in minutes. Today, there are over 600,00 Shopify online businesses. Ozonetel has now launched an omni-channel widget, to enable instant cloud contact centers on Shopify. KOOKOO Interactive Assistant (KIA) is a first-of-its-kind widget that enables customer service helpdesks to run voice calls and chat sessions in parallel.
To enable an instant helpdesk, an online store on Shopify has to merely place the KIA widget on its Shopify store-with an API key and phone number. With this, visitors can click and speak & chat with the customer support team. The KIA widget integrates with Zendesk, Salesforce, Zoho CRM and all other CRM solutions and automatically captures lead details in the CRM.
The key highlight of the KIA widget is its Synchronized Chat Window. During conversations with customer service, it’s often easier for visitors to type things down instead of repeating them over the phone. The KIA widget makes it possible to open a chat window during any phone call. The customer can type out email ids, names, etc. in this window while still on call with the helpdesk. Businesses on Shopify can now use the same platform for their toll-free numbers, outbound calls, and even create outbound IVR campaigns.
Chaitanya Chokkareddy, Chief Innovation Officer, Ozonetel, said, “KOOKOO Interactive Assistant is undoubtedly the world’s first voice+chat widget. With this release we are making it incredibly easy for Shopify stores to include the widget in their websites and apps. By merely copy pasting the widget JavaScript code Shopify stores can start receiving calls. This year, more than 10% of Black Friday shopping online was on Shopify stores.
