Capgemini recently announced a successful and innovative collaboration with one of Romania’s largest retail chain providers, Carrefour. It involves the implementation of a cloud-based integration platform that provides to Carrefour Romania a secure environment for integration service delivery and API traffic monitoring. The fruitful collaboration began in December 2021, after Capgemini in Romania was selected by Carrefour as the best partner for this transformation journey. With the final objective to improve the customer experience in-store and online, Carrefour Romania wanted to make its backend services – such as product pricing and availability information, sales and ordering services, or order tracking – available online so that they can be covered by apps running on mobile devices and desktops.
The solution uses state-of-the-art technologies and API management tools. Further to the implementation, the project continues with the development of APIs, maintenance and support. A team of expert developers and cloud architects at Capgemini in Romania are creating the APIs needed for Carrefour to open its systems to affiliates.
The leading retailer needed a simple-to-use API management platform that handles all API interfaces between its systems, eliminates point-to-point connections, and allows monitoring of the performance of the APIs. The new platform also enables features such as analytics and operations automation, API developer management, flexibility and governance over data exchanged between systems and users. The project to help Carrefour deploy its chosen solution, and to further develop, maintain and support its APIs, is part of a 3-year contract.
As a result, Carrefour can now design, operate, secure, and monetize APIs to benefit both its supplier ecosystem and customer experience.
Gabriela Stanica, Chief Information, Data Officer & eCommerce Director at Carrefour Romania, said: “Carrefour Romania has always played an active role in the market, anticipating consumer trends and responding with innovative shopping services and functions to improve the in-store and online customer experience. This translates into projects that support our expansion and digital strategy, on the one hand, and into an opening up to partners, such as Capgemini, who share the same vision as us. Thus, we are managing to be closer to the goal of becoming a Digital Retail Company. With the successful implementation of the solution, Carrefour Romania has taken a big step in the API-led approach to a composable architecture bringing substantial business benefits in protecting and operating our API infrastructure, while also enabling a product-centric approach.”
Laurentiu Mandu, Managing Director of Capgemini in Romania, comments: “I am really proud of this successful project, which shows the value that Capgemini is adding for our client’s business. Carrefour has a clear strategy to make digital an engine for its future growth. Our deep industry expertise means we are well positioned to help our clients accelerate these transformation journeys.”
