Ministry of Personnel, Public Grievances & Pensions
RTI Portal Functioning Smoothly, Says DoPT Amid Concerns Over OTP feature
Posted On: 09 JAN 2025 2:43PM by PIB Delhi
The Department of Personnel and Training (DoPT) has examined the concerns raised about the functioning of the Right to Information (RTI) portal and clarified that the system is operational and effective after the introduction of a new One-Time Password (OTP) feature. A comprehensive review by the DoPT has confirmed that the portal’s newly implemented features, including an enhanced security protocol, are operational and user-friendly.
Responding to issues reported by some users, the DoPT clarified that the OTP feature, introduced on January 2, 2025, was implemented to authenticate users and protect sensitive personal information included in RTI applications. By ensuring only authorized access, the measure strengthens cybersecurity and aligns with best practices.
Concerns were raised about delays in receiving OTPs. The DoPT explained that while OTPs are promptly dispatched from the NIC email domain, delays may occasionally occur due to high traffic on either NIC server or external email services like Gmail or Yahoo. Importantly, OTPs do not expire until they are used, meaning users can access the status of their applications as soon as the OTP arrives. As of January 9, 2025, at 10:55 AM, 9,782 users have successfully accessed RTI statuses using the new system, underscoring its reliability.
Some users also criticized the additional step as complicating the process. The DoPT reiterated that the measure is vital for protecting user privacy and that the system has been tested thoroughly to ensure smooth functioning.
Regarding complaints of inaccessible helpline services, the department confirmed that users can reach out to the RTI Help Desk at 011-24622461 during regular office hours (Monday to Friday, 9:00 AM to 5:30 PM, except public holidays) for prompt assistance.
The DoPT reassured citizens that it remains committed to transparency, accessibility, and user satisfaction, with ongoing monitoring of the RTI portal to maintain its efficiency. The recent updates are part of the government’s broader initiative to enhance digital services while safeguarding the rights of citizens under the RTI Act.
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