Recently Syneriq Global opened its AI-First Global Capability Centre (GCC) in Hyderabad, the of Dallas headquartered Syneriq Global is reinforcing its commitment to shaping the Global Digital Next Landscape with an investment of ₹50 crores. The 40,000 sq. ft Global Capability Center for AI products and solutions in Hyderabad will also support AI driven startups, Research projects and enterprise solutions.
Sudhakar Pennam, CEO, Syneriq Global, known well as an Innovative entrepreneur with 20 years in IT services and consulting, passionate about technology, interacted with us.”In an exclusive conversation with Sudhakar Pennam, the visionary CEO of Syneriq Global, we dive into the driving force behind the company’s ambitious new Global Capability Center (GCC) in Hyderabad. Sudhakar Pennam shares how Syneriq Global is harnessing the power of AI to redefine innovation, empower Hyderabad’s tech ecosystem, and position the city as a global hub for cutting-edge AI product engineering.”
Q: What role will artificial intelligence play in the products developed at this new Syneriq Global GCC in Hyderabad? How will AI enhance the solutions provided?
Ans: Artificial intelligence will be a foundational pillar of our development strategy at the Syneriq Global GCC. From predictive analytics to autonomous processes, AI will enhance every stage of the product lifecycle—optimizing performance, reducing manual intervention, and enabling data-driven decision-making in real time. By embedding AI into product engineering and quality engineering, we aim to offer smarter, faster, and more personalized solutions that help businesses future-proof their operations.
Q: What are the products being rolled out from the Hyderabad GCC?
Ans: The Syneriq Global’s Hyderabad GCC will focus on a broad spectrum of solutions, including:
- AI-Powered Platforms (e.g., agentic AI frameworks, automated analytics tools)
- Cloud-Native Applications for enterprise-scale digital transformation
- Industry-Specific Solutions (e.g., CRM implementations, supply chain optimization tools)
- Quality Engineering & Automation suites that accelerate time-to-market
Our intent is to develop products that seamlessly integrate with Salesforce, ServiceNow, Databricks, Snowflake, and other leading tech ecosystems, ensuring clients have access to end-to-end solutions under one roof.
Q: Which are the key target industries? What solutions/products are likely to serve the Indian market?
Ans: While our solutions are industry-agnostic, key verticals include:
- Banking & Financial Services (risk analytics, fraud detection, customer engagement)
- Healthcare & Life Sciences (patient data analytics, regulatory compliance, telehealth solutions)
- Retail & E-commerce (personalized shopping experiences, inventory management)
- Manufacturing & Automotive (IoT-driven process optimization, digital twins)
For the Indian market, we’re focusing on cost-effective, scalable, and high-value products—such as rapid-deployment AI modules, next-gen quality engineering frameworks, and domain-specific SaaS offerings that support local regulatory and compliance needs.
Q: Will the center focus solely on AI, or will it have broader technological mandates, including areas like data science, machine learning, and cloud infrastructure?
Ans: While AI is a major focus, Syneriq Global GCC has broader mandates that encompass the entire digital transformation spectrum. This includes:
- Data Science & Advanced Analytics (big-data engineering, predictive modeling)
- Machine Learning Ops (MLOps) (continuous integration and deployment of ML models)
- Cloud Infrastructure & DevOps (cloud-native development, microservices, container orchestration)
- Quality Engineering & Automation (end-to-end testing frameworks, performance engineering)
Essentially, we view AI as part of a larger ecosystem of technologies that collectively drive transformational outcomes for our clients.
Q: What kinds of challenges do you anticipate in scaling AI-driven solutions globally, and how does this new GCC help overcome those challenges?
Ans: Key challenges in scaling AI globally include data complexity, regulatory compliance, and the talent gap for advanced AI/ML skills. The new GCC in Hyderabad is designed to address these hurdles by:
- Leveraging a deep talent pool of AI and data engineering professionals in India
- Building robust, modular architectures that can adapt to various regulatory environments
- Establishing best practices in data governance and model lifecycle management
- Fostering collaboration with local universities, startups, and research institutions to stay at the cutting edge of AI advancements
This synergy ensures that AI-driven solutions remain resilient, compliant, and highly scalable.
Q: How does the opening of this new facility reflect the growth of Hyderabad and India as a global hub for technology and AI?
Ans: Hyderabad has rapidly emerged as a premier IT and startup ecosystem, boasting a rich talent pool and a supportive government framework for innovation. By establishing Syneriq Global GCC here, we’re:
- Tapping into world-class talent skilled in AI, data science, and cloud technologies
- Supporting local tech initiatives and fostering collaborative opportunities with academic institutions,
- Amplifying India’s position as a frontrunner in AI development and digital transformation.
This center symbolizes both our confidence in India’s innovation potential and our commitment to contributing to the country’s tech-driven growth.
Q: How does this expansion in Hyderabad align with the company’s long-term vision in terms of digital transformation and product development?
Ans: This expansion is a cornerstone of our long-term strategic roadmap. We aim to:
- Accelerate R&D in emerging technologies (AI, ML, Blockchain, etc.)
- Deliver next-gen products faster and more efficiently
- Establish a global innovation hub that drives continuous learning and collaboration
- Strengthen local and global partnerships with clients, academia, and tech communities
In essence, Syneriq Global’s Hyderabad GCC will serve as a springboard for our future innovations, ensuring we stay agile, relevant, and customer focused.
Q: Will the new GCC collaborate with local academic institutions or startups?
Ans: Absolutely. We believe in open innovation and plan to partner with universities, research labs, and local startups in Hyderabad. This collaboration fosters:
- Talent development (internships, research projects, hackathons)
- Knowledge exchange (guest lectures, community events)
- Joint research initiatives to push the envelope in AI and digital transformation
Q: How does this GCC differ from your other global centers?
Ans: Syneriq Global GCC will serve as our flagship innovation hub, with a heavy focus on AI, data science, and next-gen product development. While our other centers also contribute to the global portfolio, this facility is tailored for rapid experimentation, co-creation with clients, and strategic partnerships in the vibrant Indian tech ecosystem.
Q: What metrics or milestones define success for this new GCC in the next 3-5 years?
Ans: Key success metrics include:
- Number of global product rollouts originating from Hyderabad
- IP creation(patents, proprietary frameworks)
- Customer satisfaction & ROI on AI-driven solutions
- Growth of local talent (size, skill diversity, retention)
- Ecosystem impact (startup collaborations, university partnerships)
Our overarching goal is to become a model GCC.
