If you’re experiencing issues with playing videos on Google Photos, it might be hindering your ability to relive precious memories or share content with friends and family. Thankfully, there are several troubleshooting steps you can take to potentially resolve the problem. Here are the top 10 ways to fix Google Photos not playing videos:
1. Check Your Internet Connection: A stable internet connection is essential for streaming videos on Google Photos. Ensure your device is connected to Wi-Fi or has a strong cellular data signal.
2. Update the App: Make sure you have the latest version of Google Photos installed as updates often include bug fixes and performance improvements that could resolve video playback issues.
3. Clear Cache and Data: Over time, the app’s cache can become corrupted. Clearing it out might help. Go to Settings > Apps > Google Photos > Storage and tap on ‘Clear Cache’ and ‘Clear Data’.
4. Restart Your Device: Sometimes a simple restart can solve software glitches that may prevent video playback.
5. Check Video Format: Google Photos supports specific video formats; make sure your video is in a supported format such as .mp4 or .mov.
6. Try a Different Device: If you have access to another device, try viewing the video on that device to see if the issue is with your original device.
7. Re-upload the Video: If possible, re-upload the video in case the original upload was corrupted.
8. Disable Hardware Acceleration: On some devices, disabling hardware acceleration within the app’s settings has been known to help with video playback issues.
9. Check Available Storage Space: If your device is low on storage, it can lead to problems when playing videos. Free up space by deleting unnecessary files.
10. Contact Support: If none of the above steps work, contact Google support for further assistance with their product.
By following these tips, you should be able to troubleshoot and hopefully fix any issues you’re having with playing videos in Google Photos so you can get back to viewing your precious video memories without interruption.
