PALO ALTO, Calif.–(BUSINESS WIRE)–Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, today announced that it has been named “Best Conversational AI Platform” in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.
With both in-house and acquired technologies, Uniphore’s X platform is the only one that supports conversation capture/recording, comprehensive analytics, AI and automated workflows across multiple languages in real-time. The X platform is the foundation to both the company’s contact-center-focused U applications, and the most recent Q for Sales.
Complete with emotion AI, knowledge AI, low code/no code technology, computer vision and robotic process automation (RPA), the X platform boasts a robust architecture. From designing frictionless customer journeys to enabling virtual sales scenarios, the X platform helps improve the customer experiences, while allowing sales teams to better engage with existing customers and new prospects.
“We’re proud to have won AI Breakthrough’s ‘Best Conversational AI Platform’ award. From the beginning we’ve set our purpose to transform every aspect that impacts the customer within an enterprise,” said Umesh Sachdev, Co-Founder and CEO, Uniphore. “With our AI-native platform that combines Knowledge AI, Generative AI, and Emotion AI, we’ve achieved enterprise-scale with over 725,000 users across 1500 enterprises globally benefitting from it. This is proving to be a reference architecture platform for scaling AI within enterprises.”
The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry specific AI applications and many more. This year’s program attracted more than 3,200 nominations from over 20 different countries throughout the world.
“Uniphore is a true pioneer in the field of conversational AI. Their X platform helps streamline processes across businesses by enabling more efficient, effective, and personalized conversations with customers, employees, and other stakeholders,” said James Johnson, managing director, AI Breakthrough. “By uniquely combining intent, sentiment, emotional and tonal analysis across every enterprise conversation, Uniphore enables its customers to leverage data from every conversation, to bring the full value of AI and automation to CX without sacrificing costs or quality.”
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About Uniphore
Uniphore is one of the largest global AI-native conversational AI providers for the enterprise. Every day, billions of conversations happen across industries — Financial Service, Healthcare, Telecommunications, Travel, Hospitality and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
Uniphore believes companies that best understand and act on those conversations will win. We have built the most comprehensive platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX to transform and democratize customer experiences across industries. In 2023, the company completed two acquisitions — UK-based Red Box for voice, screen, and meta data capture, and France-based Hexagone for fusion of signals from voice, text and computer vision.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Computer Vision and more. For more information visit AIBreakthroughAwards.com.
