Augmented intelligence is the use of technology to assist human intelligence, keeping humans at the center of the decision-making process
Augmented intelligence is an alternative conceptualization of artificial intelligence that focuses on AI’s assistive role, emphasizing the fact that cognitive technology is designed to enhance human intelligence rather than replace it. Augmented intelligence is often confused with artificial intelligence. However, augmented intelligence is different from artificial intelligence. Artificial intelligence aims to create solutions that can run independently without human intervention. Augmented intelligence, on the other hand, focuses on creating solutions that keep humans at the center of decision-making processes. Augmented intelligence, like artificial intelligence, can be used across a range of industries, streamlining the processes involved.
Sectors that can benefit from augmented intelligence
Augmented intelligence can benefit multiple sectors such as healthcare, education, banking, insurance, and many more. Here’s how it will transform the landscape of the healthcare and education sector:
Healthcare
Healthcare is more of an emotional business than a financial one. Even though artificial intelligence solutions have improved healthcare in the past few years, these solutions lack a personal touch. The use of augmented intelligence in healthcare can help medical professionals in their tasks. Activities such as counseling patients, scheduling appointments, determining the treatment course, and personalizing medicines can be carried out by augmented intelligence solutions. For example, an augmented intelligence solution in the form of a care coordination command center can help medical institutions track the progress of their patients. The system can then send personalized notifications and messages to the patient based on their health condition. Or it can suggest measures to improve the patient’s health. Similarly, many of the activities will be automated, freeing up doctors’ time and, thus, improving their productivity.
Education
Every child understands and learns differently. Thus, there arises a need to develop an education system where the teaching methods and courses are customized to each child’s needs. Augmented intelligence can help bring such personalization to classrooms. For instance, an augmented intelligence solution in the form of a humanoid robot can assist teachers. It can be equipped with a camera and a screen so that the students can see the tutor and vice versa. The robot can move around the classroom mimicking human behavior and emotions, similar to a human teacher. Thus, the amalgamation of technology and humans can be the perfect solution for improving the quality of education, in the form of augmented intelligence. As Chalapathy Neti, Vice President, IBM Watson Education, said, “ Computers don’t have the common sense and emotional empathy that great teachers do. But teachers can’t do a lot of what computers can, either. These complementary traits will surprise and delight learners over time.”
Augmented intelligence, and not artificial intelligence, seems to be the future of technology. Apart from healthcare and education, every other major sector involving human interactions on a large scale is poised to benefit from it. Industries such as healthcare, education, banking, insurance, and government services can benefit heavily from augmented intelligence.
